EndlessRaid.com

Privacy Policy

01. Information We Collect

Personal Information

When you create an account or use EndlessRaid, we collect:

  • Username and display name
  • Email address
  • Profile picture (if provided)
  • Account preferences and settings

Usage Data

We automatically collect information about how you use our service:

  • Streams you watch and time spent viewing
  • Voting patterns (skip/stay decisions)
  • Session duration and frequency
  • Feature usage and interaction patterns
  • Chat messages and community interactions

Technical Information

We collect technical data to provide and improve our service:

  • IP address and approximate location
  • Browser type, version, and language settings
  • Device information (type, operating system, screen resolution)
  • Referral source and navigation patterns
  • Performance metrics and error logs

Cookies and Tracking

We use various tracking technologies:

  • Essential cookies for authentication and preferences
  • Analytics cookies to understand usage patterns
  • Performance cookies to optimize loading times
  • Local storage for user settings and cache

02. How We Use Your Information

Service Provision

  • Authenticate your account and maintain login sessions
  • Synchronize your viewing experience with other users
  • Process and display your votes in real-time
  • Provide personalized recommendations and features
  • Enable community features like chat and user profiles

Platform Improvement

  • Analyze usage patterns to optimize the discovery algorithm
  • Monitor system performance and identify technical issues
  • Conduct A/B testing for new features and improvements
  • Generate aggregate statistics about platform usage

Communication

  • Send important service updates and security notifications
  • Provide customer support and respond to inquiries
  • Share new features and platform improvements (with consent)
  • Send promotional content about EndlessRaid (opt-in only)

Legal and Security

  • Prevent fraud, abuse, and violations of our terms
  • Comply with legal obligations and law enforcement requests
  • Protect the rights and safety of our users and platform
  • Investigate and resolve disputes or policy violations

03. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information in these limited circumstances:

Public Information

Some information is visible to other users by design:

  • Username and profile picture
  • Voting activity (skip/stay choices)
  • Chat messages and community interactions
  • Public profile information you choose to share

Service Providers

We work with trusted third parties who help us operate EndlessRaid:

  • Cloud hosting and infrastructure providers
  • Analytics and performance monitoring services
  • Email delivery and communication platforms
  • Payment processors (if applicable)
  • Customer support and help desk tools

These providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our Terms of Service and other agreements
  • Protect the rights, property, or safety of EndlessRaid, users, or others
  • Investigate potential violations of law or platform policies

Business Transfers

If EndlessRaid is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

04. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • Encryption of data in transit using TLS/SSL protocols
  • Encryption of sensitive data at rest
  • Secure authentication and session management
  • Regular security audits and vulnerability assessments
  • Access controls and principle of least privilege

Operational Security

  • Employee background checks and security training
  • Limited access to personal information on a need-to-know basis
  • Incident response procedures for security breaches
  • Regular backups and disaster recovery planning

Data Breach Response

In the unlikely event of a data breach, we will:

  • Immediately investigate and contain the incident
  • Notify affected users within 72 hours when required
  • Report to relevant authorities as legally required
  • Take steps to prevent future incidents

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

05. Your Privacy Rights and Choices

Account Management

  • Access and update your profile information at any time
  • Change your email preferences and notification settings
  • Download a copy of your personal data
  • Delete your account and associated data

Privacy Controls

  • Opt out of non-essential cookies through browser settings
  • Disable analytics tracking (may affect service functionality)
  • Control visibility of your voting activity
  • Manage chat and community interaction preferences

Communication Preferences

  • Unsubscribe from promotional emails at any time
  • Choose which service notifications you receive
  • Set frequency preferences for platform updates

Regional Rights

Depending on your location, you may have additional rights under local privacy laws:

  • GDPR (EU): Right to access, rectification, erasure, portability, and objection
  • CCPA (California): Right to know, delete, and opt-out of sale of personal information
  • Other jurisdictions: Rights as provided by applicable local laws

To exercise any of these rights, please contact us at privacy@endlessraid.com. We will respond to your request within the timeframe required by applicable law.

06. Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations:

Account Data

  • Profile information: Retained while your account is active
  • Usage history: Retained for up to 2 years for analytics purposes
  • Chat messages: Retained for 30 days unless reported for violations
  • Support communications: Retained for 3 years

Technical Data

  • Server logs: Retained for 90 days
  • Analytics data: Aggregated and anonymized after 1 year
  • Error reports: Retained for 6 months
  • Security logs: Retained for 1 year

Account Deletion

When you delete your account:

  • Personal information is deleted within 30 days
  • Some data may be retained in anonymized form for analytics
  • Legal or security-related data may be retained longer as required
  • Backups containing your data are purged within 90 days

07. International Data Transfers

EndlessRaid operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Data processing agreements with all service providers
  • Standard contractual clauses for international transfers
  • Adequacy decisions and certification programs where applicable
  • Regular review of transfer mechanisms and security measures

If you are located in the European Economic Area (EEA) or other regions with specific data protection laws, we ensure that any international transfers comply with applicable requirements.

08. Children's Privacy

EndlessRaid is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information and terminate the child's account.

For users between 13 and 18 years of age, we recommend parental guidance when using our platform, especially regarding community features and interactions with other users.

09. Third-Party Services and Links

EndlessRaid integrates with and links to third-party services:

Twitch Integration

Our service displays content from Twitch streamers. When you view streams through EndlessRaid:

  • You are subject to Twitch's privacy policy and terms of service
  • Twitch may collect information about your viewing activity
  • We do not control Twitch's data practices
  • Direct interactions with Twitch (following, subscribing) are governed by Twitch's policies

External Links

Our platform may contain links to other websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

  • We will update the "Last Updated" date at the bottom of this policy
  • For material changes, we will provide prominent notice on our platform
  • We may send email notifications for significant changes
  • Your continued use of EndlessRaid constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@endlessraid.com

Subject Line: Privacy Policy Inquiry

Response Time: We aim to respond within 48 hours

For general support or non-privacy related questions, please use our regular support channels.

Data Protection Officer

For users in jurisdictions that require a Data Protection Officer, you can reach our DPO at:

dpo@endlessraid.com